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Office worker

FAQ

Welcome to our FAQ page! We've compiled answers to the most common questions we receive, so you can find the information you need quickly and easily. If you can't find what you're looking for, don hesitate to contact us - we're always here to help.

The Ins And Outs of How We Do Business

  • How do I book a cleaning service with U Get a Maid?
    Booking a cleaning service with U Get a Maid is easy. You can schedule your appointment online through our website or by calling our customer service team. We’ll find a convenient time that works best for you.
  • How do I prepare my home for a cleaning appointment?
    To prepare for your cleaning appointment, simply remove any clutter or personal items from the areas to be cleaned. This allows our team to focus on providing a thorough and efficient cleaning service.
  • What are your rates for residential cleaning services?
    Our rates for residential cleaning services vary based on the type and size of the cleaning required. For an accurate quote, please contact us directly or visit our website to request a personalized estimate.
  • How can I reschedule or cancel a cleaning service?
    If you need to reschedule or cancel a cleaning service, please notify us at least 24 hours in advance. You can do this by calling our customer service team or managing your appointment through our online booking system.
  • Are your cleaning professionals insured and background-checked?
    Yes, all of our cleaning professionals are fully insured and undergo thorough background checks. We prioritize your safety and peace of mind by ensuring that our team members are trustworthy and reliable.
  • What areas do you serve?
    We provide residential cleaning services throughout [insert service areas]. Check our website or contact us to confirm if we serve your location.
  • Do you offer same-day cleaning services?
    Yes, we do offer same-day cleaning services based on availability. Please contact us as early as possible to check for availability.
  • How long does a typical cleaning appointment take?
    The duration of a cleaning appointment depends on the size of your home and the type of service requested. Generally, appointments can range from 1 to 4 hours.
  • Can I request the same cleaning professional for every appointment?
    Yes, you can request the same cleaning professional for consistency. We will do our best to accommodate your preference.
  • What if I’m not satisfied with the cleaning service?
    Your satisfaction is our priority. If you are not satisfied, please contact us within 24 hours, and we will address your concerns and make it right.
  • Do you offer any discounts or promotions?
    Yes, we occasionally offer discounts and promotions. Please check our website or subscribe to our newsletter for the latest deals.
  • What payment methods do you accept?
    We accept various payment methods, including credit/debit cards, checks, and online payments through our secure payment portal.
  • Do I need to provide any cleaning supplies or equipment?
    No, our cleaning professionals come fully equipped with all necessary supplies and equipment. However, if you prefer us to use your products, please let us know in advance.
  • Can I customize my cleaning service?
    Absolutely! We offer customizable cleaning plans to meet your specific needs. Just let us know your preferences when booking.
  • How often should I schedule cleaning services?
    The frequency of cleaning services depends on your needs and lifestyle. We offer weekly, bi-weekly, monthly, and one-time cleanings to suit your schedule.
  • What happens if a cleaning professional damages something in my home?
    Our professionals are careful and respectful, but if any damage occurs, please report it immediately. We are insured and will handle the situation promptly.
  • Do you offer eco-friendly cleaning options?
    Yes, we offer eco-friendly cleaning products and practices upon request. Please mention your preference when booking your appointment.
  • Can I leave specific instructions for the cleaning team?
    Yes, you can leave detailed instructions for our cleaning professionals to ensure your specific needs and preferences are met.
  • What should I do if I need to add or remove a service from my scheduled appointment?
    Contact us as soon as possible to update your service request. We’ll adjust your appointment to include or exclude the services as needed.
  • How do you handle key access if I’m not home during the cleaning?
    We have secure procedures for key handling. You can provide us with a key or access code, which will be safely managed by our team to ensure your home remains secure.
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